AutoverseAutoverse Mobility Private Limited A/4, 3rd Floor, 5TH Block KHB Colony, Koramangala, Bengaluru, Bengaluru Urban, Karnataka, 560095 https://www.autoverse.parts/s/62ea2c599d1398fa16dbae0a/g/67daafd6f44a562bcaead26a/autoverse_logo-480x480.png
A/4, 3rd Floor, 5TH Block KHB Colony Koramangala560095BengaluruIN
Autoverse
A/4, 3rd Floor, 5TH Block KHB Colony KoramangalaBengaluru, IN
+918884998600https://www.autoverse.parts/s/62ea2c599d1398fa16dbae0a/g/67daafd6f44a562bcaead26a/autoverse_logo-480x480.png"[email protected]

Refund & Return Policy

Applies to:www.autoverse.parts, operated byAutoverse Mobility Private Limitedand its wholly owned subsidiaryAutoverse Commerce Private Limited

1. General Policy

Autoverse is committed to providing genuine, compatible, and high-quality automotive parts. However, in cases where the product delivered is incorrect, damaged, or incompatible despite proper use of our catalog or support tools, customers may be eligible for a return or refund as outlined below.

2. Eligibility for Return

A return request is considered valid only if it meets all the following criteria:

  • The product delivered is not as ordered, such as an incorrect part number or wrong item.
  • The product is damaged or defective at the time of delivery.
  • The product does not fit the intended vehicle despite correct input or consultation with Autoverse's fitment tools or advisory.

All return requests must be submitted within 24 hours of delivery. Requests received after this window will not be accepted.

3. Non-Returnable Items

Returns will not be accepted in the following cases

  • Incorrect ordering by the customer without using fitment validation tools or advisory services.
  • Product has been installed, used, or tampered with.
  • Consumables (e.g., engine oils, coolant, additives) that have been opened or unsealed.
  • Electrical parts that have been unpacked or connected unless they are confirmed to be dead-on-arrival.

4. Return Process

To initiate a return:

1. Raise a request via the Autoverse platform or contact your assigned representative within 24 hours of delivery.
2. Provide proof of issue (images of product, packaging, invoice).
3. Autoverse will coordinate return pickup through its internal or partner logistics providers.
4. Upon inspection, a refund or replacement will be issued based on the outcome of quality checks.

5. Refund Timelines

  • Refunds are processed within 7 business days of return verification.
  • Refunds will be made to the original payment method or credited to the customer's Autoverse wallet or ledger.
  • For credit-enabled garages, refunds will reflect as a ledger adjustment

6. Escalation & Contact

In case of unresolved issues, please contact:

  • Email: [email protected]
  • Address: A-4, 3rd Floor, KHB Colony, 5th Block, Koramangala, Bengaluru – 560095, India Autoverse reserves the right to approve or reject any return based on internal audit,

product inspection, or policy misuse.

7. Policy Updates

Autoverse may revise this policy at any time. All updates will be published at www.autoverse.parts and effective from the date of publication.